Privacy policy
This Privacy Policy explains how Vandal Pickups Inc. (“Vandal Pickups,” “we,” “us,” or “our”) collects, uses, and shares information when you visit our website or purchase our products.
Information We Collect
We collect information you provide directly to us, including:
● Contact information: name, email address, phone number, shipping and billing address
● Order information: products purchased, order history, and payment confirmation (payment card details are processed and stored by our payment processor, not by us)
● Communications: messages you send us via email, contact forms, or SMS, and your marketing preferences
We also automatically collect certain information when you browse our site, including your IP address, browser type, device information, pages viewed, and referral source, typically through cookies and similar tracking technologies.
How We Collect It
We collect this information through:
● Our online store, where you enter information at checkout or create an account
● Our customer relationship management (CRM) system, used to manage marketing communications and customer inquiries
● Our SMS messaging platform, used to send text messages to customers who opt in
● Cookies and analytics tools used on our website to understand how visitors use our site
How We Use Your Information
We use the information we collect to:
● Process and fulfill your orders, including shipping and customer service
● Communicate with you about your order, including confirmations and shipping updates
● Send marketing communications by email or SMS, if you have opted in, which you may opt out of at any time
● Improve our website, products, and customer experience
● Detect and prevent fraud and abuse
● Comply with legal obligations
SMS Communications
If you opt in to receive text messages from us, message frequency may vary, and message and data rates may apply. You can opt out at any time by replying STOP, or contact us at [support email] for help. Your phone number will not be shared with unaffiliated third parties for their own marketing purposes.
How We Share Your Information
We do not sell your personal information to third parties. We share information only with service providers who help us operate our business, including:
● Our e-commerce and payment processing platform
● Our CRM and email marketing provider
● Our SMS messaging provider
● Shipping carriers, to deliver your order
● Analytics providers, to help us understand website usage
We may also share information if required by law, to protect our rights, or in connection with a business transfer such as a merger or acquisition.
Cookies
We use cookies and similar technologies to operate our website, remember your preferences, and understand how visitors interact with our site. You can control cookies through your browser settings, though disabling cookies may affect site functionality.
Data Retention
We retain your information for as long as necessary to fulfill the purposes described in this policy, including to comply with legal, accounting, or reporting requirements.
Your Rights
Depending on where you live, you may have the right to access, correct, delete, or restrict our use of your personal information, and the right to opt out of marketing communications at any time. To exercise these rights, contact us at [support email]. Residents of certain states, including California, may have additional rights under applicable state privacy law.
Children's Privacy
Our website and products are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.
Contact Us
Questions about this Privacy Policy can be sent to [support email].