Shipping

Processing Time

Orders are processed within 7 business days of purchase when possible. Processing times may be longer during high-volume periods, including product launches and holidays. Processing time is separate from transit time.

Shipping Methods & Carriers

We ship using the carrier and shipping method we determine to be the best fit for the order at the time of shipment, based on factors including destination, package weight, and cost. Shipping costs and estimated delivery windows are calculated and displayed at checkout.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information, where available.

Shipping Address Accuracy

You are responsible for providing an accurate and complete shipping address at checkout. We are not responsible for orders delayed, lost, or misdelivered due to an incorrect or incomplete address provided by the customer.

Lost or Damaged Shipments

Once an order is handed to the carrier, risk of loss and title pass to the carrier. If your order arrives damaged or does not arrive, contact us at [support email] and we will assist you in filing a claim with the carrier and work with you on a resolution.

International Orders

International customers are responsible for any customs duties, taxes, or import fees assessed by their country. These charges are not included in the order total and are collected by the carrier or customs authority at the time of delivery.